Nar Customer Care operation is highly appreciated by the subscribers

Staying loyal to its strategy aimed at constant development of Customer services, Nar is known for provision of high level of services to subscribers. According to latest results, the level of services provide to subscribers who applied to the Call Center increased by 20% when compared to the beginning of this year. 88% of Nar subscribers who contacted the Call Center rated the provided customer services with the highest possible points. This high result was possible thanks to increase of quality of services provided to Nar subscribers as well as application of innovative solutions.

Nar subscribers are able to benefit from high quality customer services in any convenient way – by calling to the Call Center, by means of a personal cabinet, social networks, SMS and email.

All the services provided to customers via the operator’s Call Center (777), are being provided via the social media just as well. Nar is the first and only mobile operator that provides its customer services directly by means of social media. To this effect, a dedicated team is dealing only with inquires, submitted through the social media. The customers are able to benefit from this service by means of their personal user accounts at nar.az website, as well as via Facebook, Twitter, Instagram and other social networks. Thus, by using the social networks the subscribers can benefit from a variety of services, such as tariff change, internet package renewal, subscription to new services or deactivation of services, operation with numbers, detailed information about incoming calls and messages, settings for telephone, router or other devices, resolution of technical problems, discount campaigns, participation in contests and other events and etc.

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