Distinguished by its customer-centric approach, Nar announced the satisfaction indicators of its users on various service channels. The indicators were calculated for the period up to November based on the applications received through all service channels.

The online chat service of the "Nar+" application, which further facilitates the mobile experience of users, received 88,000 requests, 77% more than the same period last year. Despite the increase in the number of requests, the level of satisfaction of subscribers with all services provided at "Nar+" did not decrease. On the contrary, it increased and reached 88%.

It should be noted that the application provides users with more flexible opportunities. Thus, users can easily activate new packages and perform important operations such as explanatory invoices in a short time. In addition, Nar provides high-quality service to subscribers through private cabinets on its website, as well as through "Facebook", "Twitter" and other social networks.

Subscribers using the conventional service channels of the mobile operator are also satisfied with the provided service. Thus, until November of this year, the level of satisfaction of subscribers who called 777 Call Center was 89%. The level of satisfaction with the service provided in the renewed service centers and stores of "Nar" has increased and reached 98%.