Thus, the mobile operator managed to integrate the ‘System for Obtaining and Monitoring of Permits during Special Quarantine Regime’ with own system and provide uninterrupted service to subscribers in a short timeframe.
The system jointly developed by the E-Government Development Center under the State Agency for Public Service and Social Innovations under the President of the Republic of Azerbaijan and the Ministry of Internal Affairs was promptly tested and necessary adjustments were made by Nar. As a result, the subscribers of the mobile operator are able to use the short number ‘8103’ free of charge and without interruption, in order to obtain permits for citizens to leave their homes.
Moreover, Nar shares a lot of useful information on social media in order to answer any questions that may arise regarding the ‘8103’ service. It also provided for sending educational SMS to the subscriber database.
Nar customer service has switched to an extended mode in order to continuously respond to customer inquiries during the coronavirus outbreak. At the same time, the mobile operator made it possible for its subscribers to use a range of services without leaving home during the quarantine period. Subscribers can address their inquiries without leaving home to the Call Center 777, as well as through the mobile app ‘Nar +’. In addition, starting from 02.04.2020, ‘Səyyar Nar’ service was launched for subscribers, through which a Nar representative comes to the customer's address and solves the number request on the spot. Furthermore, the mobile operator sells numbers remotely, and the number selected by customers via the website narsim.az is delivered directly to their address of residence.
It should be noted that Nar considers it as its social responsibility to support the measures taken against the spread of the coronavirus pandemic in the country. The mobile operator is actively involved in a number of important social projects implemented during the special quarantine regime.