• In what case it is impossible to use Turbo packages?

    It is impossible to use Unlimited İnternet package while being in roaming.

  • How is it possible to refuse the automatic activation of TUnlimited Internet packages?

    To refuse the automatic activation of Unlimited Internet package, write STOP  and send it to 777 by SMS or dial only *777#0#YES . However, when you order Internet Internet package next time, this service will be activated again.

  • Do Unlimited Internet packages automatically reactivated upon the expiration of use period?
    • In case of the expiration of the last ordered Unlimited Internet package and in the presence of the required amount on the balance, the same package is activated automatically.
    • In case of lack of the required amount in the balance, automatic activation of the last ordered Unlimited Internet package is suspended and the service is reactivated when you add enough amounts to your balance. 
  • What is the validity period of the Unlimited Internet packages?

    Except for XS and S packages, the validity period of all packages is 30 days. Validity period of  XS package is 15 days, and  S package is 20 days.

  • What are the advantages of the Unlimited Internet bundles?

    With expanded Unlimited Internet bundles portfolio,  you can use mobile data  at affordable price

    • Now, all the Unlimited Internet bundles are unlimited.
    • You can continue using free mobile data at low speed till the expiration of bundle validity period, even after bundle quota is finished
    • According to "Fair usage policy”, the maximum speed that can be reached after the quota is finished is 64 Kb/second. 
    • As long as you have daily traffic (peak hours: 08:00 – 23:59), in XL, 2XL and 3XL bundles, you can use unlimited  free night traffic at  maximum speed  (off-peak hours: 00: 00-07: 59).
    • Free WhatsApp (only text messaging) for Unlimited Internet bundles starting from 07.05.2018.
  • What is the coverage area of Nar 4G?

    You can find the coverage area of various Nar Internet networks here.

    4G network is currently available in the areas shown below. In subsequent phases, the coverage of 4G network will be expanded

    Region District

    Baku

    Surakhani, Sabunchu, Khazar, Binagadi, Garadag,
    Pirallahi, Sabayel, Khatai, Nizami, Narimanov, Yasamal, Nasimi
    Absheron Absheron, Sumgayit
    Aran Mingechevir, Yevlakh, Barda,  Aghjabadi, Agdash, Neftchala, Bilasuvar, Salyan, Kurdamir, Ucar,
    Sabirabad ,Imishli, Goychay, Saatly, Hajigabul, Shirvan
    Ganja-Gazakh Shemkir, Ganja, Tovuz, Goygol, Dashkasan, Gazakh, Aghstafa
    Yukhari-Karabakh Tartar
    Guba-Khachmaz Gusar, Guba, Khachmaz, Siazan, Shabran
    Lankaran Astara, Lankaran, Masally, Jalilabad, Lerik, Yardymli
    Daglig-Shirvan Ismailli, Shamakhi, Agsu
    Shaki-Zagatala Oghuz, Gakh, Zagatala, Gabala
  • How to activate Nar 4G Internet in my smartphone?

    It is enough to have a phone that supports 4G and stay in our 4G coverage area. On some devices, the 4G network will not be activated automatically. In such cases, you need to choose 4G network from "Settings.” After that, it is recommended to reboot the phone.

  • How to check the balance in the sets of “Nar 4G” and “Nar 3G+”, and in “Gigabyte+” package?

    It is enough to remove data SIM card from the modem or tablet and insert it into the phone and dial * 777 # 22 #YES or you can also send SMS to 777 short number.

  • Is it possible to use “Unlimited Internet” and “Daily” packages in roaming?

    No, “Unlimited Internet” and “Daily” packages are considered only for use within the country. 

  • How I can check the balance in my Internet package?

    You can do it in several ways:

  • Can I order Unlimited Internet package while having Internet traffic in “CavanNar” tariff?

    Yes, it is possible. Bonus usage is depend on expire date. Initially, there is used package which expires first

  • How to get drivers for use of Internet devices?

    You can download the following drivers for modem and hardware by choosing your appropriate device and the operation system:

    Device Operation system

    Program update and Driver 

    Nar 3G+ modem MS Windows 8, Linux Ubuntu 12.04, MacOS 10.8 Download
    MS Windows(2000 SP4, XP SP2 və üstü, Vista, 7, 8) Download
    VMC modem Microsoft Windows (2000 SP4, XP SP2 və yuxarı, Vista, 7) Download
    Mac Download
  • How to activate Internet on my phone?

    When you activate the purchased number, to get the Internet setting for your mobile phone it is possible:

    •  By sending "S" letter to 721 short number;
    •  By entering "Settings" section on your phone and entering the followings:
      • Name: nar
      • APN: nar
      • APN type: default

    You can learn about the Internet settings for Android, iOS and Blackberry from our video instructions.